WhatsApp01“My order arrived damaged.”
A customer needs your help.AI AGENTS BUILT FROM HOW YOUR TEAM WORKSThe mirror of
The mirror of
your CX operations.
Mirr watches how your teams work, learns your workflows, and turns them into AI-powered operations.
Learn moreFROM FIRST MESSAGE TO RESOLVED
One request. Your tools. A complete resolution.
WhatsApp01
Zendesk02Order #18472 found.
Customer history and order details.
Shopify
Stripem.mirr.03
THE RIGHT ACTIONReplacement approved.
Policy checked. Your rules applied.Within your permissions
Resolved04
CUSTOMER UPDATED“A new one is on its way.”
Reply sent. Ticket updated.WhatsApp
MessengerZendesk
Intercom
Salesforce
HubSpotShopifyStripe
Slack
Gmail
BUILT FROM YOUR PEOPLE.Their expertise.
Their expertise.
More possibilities.
Keep what makes your team exceptional.
Give it room to grow.Mirr learns how your team works, turns their methods into automated workflows, and builds AI agents that follow their lead.
THIS IS WHAT WE MEAN BY MIRRORYour team's expertise.
Your team's expertise.
Turned into AI operations.
From your team’s know-how to an agent ready to work. Watch the full journey.
A REQUEST HANDLED BY YOUR TEAM
First, see how the expert works.
A customer reports a damaged order. Your adviser finds the purchase, checks the return policy and approves a replacement.
Jamie · Customer careDemonstration adviser
Ticket #18472“My order arrived damaged.”
01
Look up the purchaseShopify · delivered 12 days ago
02
Check the replacement policyDamage confirmed · within 30 days
03
Approve a replacementUpdate the order and reply to the customer
mirr. captures the steps and context behind the decision.
FROM OBSERVED WORK TO EXPLICIT RULES
The expertise becomes a workflow.
The observed steps and your policy become a draft. Your team reviews the rules, tool permissions and exceptions before any agent runs.
Draft workflow · awaiting your review
m.
Learned workflowReplace a damaged order
INPUTOrder details + evidence of damage
RULEDamage confirmed and delivery within 30 days
ACTIONCreate a replacement within approved limits
EXCEPTIONMissing evidence or outside policy? Send to your team.
The rules come from your process. Your team stays in control.
BUILD YOUR MIRROR AGENT IN MIRR.Give your workflow
Give your workflow
an agent of its own.
The reviewed workflow becomes an agent in mirr. Its role, tools and handoff rules are configured, then tested before it handles a customer request.
Review the workflow in Learn before creating your agent.
01 · Create02 · Test03 · Ready to work
m.Agent builderPlatform preview
WORKFLOWReplace a damaged orderAwaiting review in Learn
TOOLS IN THIS EXAMPLEZendeskShopifyWhatsApp
ZendeskShopifyWhatsAppHuman handoffMissing evidence, outside 30 days, or action beyond your permissions.
Waiting for the agent configuration
✓ Eligible order → replacement allowed
✓ Order outside policy → human handoff
Scripted sample checks, not a live AI evaluation.A DIFFERENT CUSTOMER. THE SAME EXPERTISE.Your mirror agent.
Your mirror agent.
Working on a new request.
Your mirror agent
A new request arrives on WhatsApp. Follow your agent through each decision: retrieve the order, check the rule, then take the permitted action.
Validate the example workflow before running it.
New ticket #20931“My item arrived broken. Can you help?”
01
Retrieve the new orderDelivered 8 days ago · evidence attached
02
Apply the reviewed ruleDamage confirmed · within 30 days
03
Create the replacementWithin the team's approved permissions
✓ Replacement created. Ticket updated.
“Your replacement is on its way.”
Same rules. Same tools. Your expertise, reflected.Start with your team's actual work.
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YOUR EXPERTISE. GREATER IMPACT.Care that earns loyalty.
Care that earns loyalty.
Operations that move you forward.
Bring your team's know-how to every customer, every channel and every task.
Make every resolution a reason to stay.
Turn difficult moments into thoughtful resolutions that give customers a reason to return.
Put your best know-how to work.
Give CX teams a clear path from the work they know to agents they can configure, review and improve.
Keep the experience connected.
Bring the same process and customer context to the channels and tools your teams use.
Make the value visible.
Assess outcomes, service quality and operating costs to understand what automation brings to your business.
YOUR OPERATIONAL MIRROR
Meet mirr.
Your team’s expertise. Your agents. One connected workspace.
Operations overviewFrom work to impact
What can your team hand over next?
Find repeatable work. Turn it into a mirror agent.
WORKFLOW DISCOVERY
Know where to start.
Damaged orderReady to create
Delivery updateIn review
Refund requestLearning
OPERATIONS IN VIEW
Follow the work through.
Illustrative activityTasks completed
01 Watch→02 Learn→03 Create→04 Work
CREATE & IMPROVEFrom your team’s know-how
From your team’s know-how
to your next AI agent.
Build from the work you already do. Refine as you learn.
Create an agent from our damaged-order workflow.
✓ Workflow imported
✓ Tools and rules connected
✓ Test scenarios prepared
m.
Order care agentReady for your review
Create your mirror agent.
Start with an observed workflow and describe the job. Bring together instructions, tools and business rules, then test the agent before it goes to work.
OBSERVED PATTERN
Some requests are missing a photo.
Ask for evidence before checking replacement eligibility.
New stepRequest a photo of the damage
Review change → Test → Publish
Make every version better.
Use recurring exceptions and team feedback to improve the workflow. Review what changes, test the next version and decide when it is ready.
INSIGHTSUnderstand the work.
Understand the work.
Improve the outcome.
Where does work get stuck?
Repeated lookupOrder status
Missing contextDelivery date
Next opportunityDelivery agent
Discover patterns.
See recurring tasks and exceptions to identify where automation can help next.
✓
Watch the outcome
ResolvedTrack
EscalatedReview
Monitor quality.
Follow resolutions and handoffs to focus your attention where it matters.
VERSION A
Check the order
Ask for evidence
VERSION B
Ask for evidence
Check the order
Same scenarios. A clearer comparison.
Test improvements.
Compare workflow versions on the same scenarios before extending their scope.
✓ Request understood
✓ Order retrieved
✓ Policy checked
✓ Replacement created
Trace every action.
See the context, rule and tool behind each step of a resolution.
CONNECTED OPERATIONS
Carry the task all the way through.
Connect the conversation to the work that resolves it.
Request received↓Check order & policy↓Replacement arranged ✓
Coordinate the steps.
Turn a request into a sequence of checks and actions across the workflow.
m.ZendeskShopifySalesforceStripe
ZendeskShopifySalesforceStripeBring context together.
Connect the customer request with the records your team needs to act.
YOUR REPLACEMENT POLICY
Within 30 days?
Yes → ContinueNo → Your team
The same rules.
Applied consistently.
Apply your business rules.
Use your policies to decide the next step and route exceptions to your team.
CUSTOMER
Any news on my replacement?
mirr. AGENT
It’s on its way. Here is your tracking link.
Ticket updated ✓Close the loop.
Update the customer and the ticket once the permitted action is complete.
IMPACT, BEYOND THE REPLYMore room for your team.
More room for your team.
More care for your customers.
Explore a scenario with your own assumptions. These estimates are not a promise of results.
Give time back.
Reduce repeated lookups and manual updates.
Carry expertise further.
Apply the same reviewed rules across every workflow.
Move resolutions forward.
Connect the answer to the action a customer needs.
What could that mean for your team?
Adjust the example to explore your potential.
Estimated capacity released / month160 h
Theoretical value after AI budget / month2 800 €
Calculation: volume × duration × automatable share. Value uses your hourly cost, minus the AI budget. Integration, supervision, quality assurance and exceptions must still be deducted. Released capacity does not automatically translate into cash savings.
A CLOSER LOOKYour questions.
Your questions.
Clear answers.
Where should we start?
Choose one team, a frequent task and a verifiable outcome. Keep the initial scope precise enough to observe, test and measure.
How is this different from a chatbot?
The mirr. vision goes beyond answers: understand the operations behind a request, structure their rules and build an agent that can act in authorized tools.
What happens when a case falls outside the rules?
The workflow should route the case to a team member or request approval. Escalation rules are defined before execution.
Do the demos perform real actions?
No. The journeys on this page illustrate the product vision using fictional examples. They are not connected to customer tools and perform no real operations.
How do we validate ROI?
Measure baseline time, quality and volume, then compare them with the pilot results. Include integration, oversight and AI costs to assess net value.
See what your expertise can become.
Explore the workflows, agents and opportunities that make sense for your business.
Learn more